REGULATIONS.

I. DEFINITIONS

The words, expressions, and signs used in this Regulation, irrespective of the word beginning with a capital or a lowercase letter, shall have the following meanings:

  1. "Company"; "Supplier" - means a company under the name SIERRA GOLF RESORT Spółka z ograniczoną odpowiedzialnością with headquarters in Pętkowice, Pętkowice, gm. Wejherowo 84-200, entered into the Register of Entrepreneurs kept by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under KRS number 0000013133, with NIP: 638-000-47-62, REGON: 002390643, with share capital in the amount PLN 18,000,000.00 (in words: eighteen million zlotys), paid in full,
  2. "Website"; "Website"; "Web page"; "Platform" - the website at the address booking.sierragolf.pl Including also in its mobile version and the application through which the Services are provided, maintained, controlled, managed, maintained and / or hosted by the Company,
  3. "Product" - products and / or Services that can be ordered, booked, paid, rented, delivered, combined and consumed by the Customer via the Website from the Supplier,
  4. "Services" - appearing in the supplier's offer disclosed on the Website, Tourist services, Sports services and Additional services connected with them,
  5. "Tourist services" - reservation and delivery service of a Apartment / Apartment according to the offer of the Provider disclosed on the Website, which may be ordered, booked, paid, rented and consumed by the Customer,
  6. "Sports Services" - reservation service and delivery of the Golf Course according to the offer of the Provider disclosed on the Website, which can be ordered, booked, paid for and consumed by the Customer,
  7. "Additional services" - a service and / or an accompanying Product of a Tourist Service and / or a Sports Service, ordered, booked, paid, rented and / or consumed by the Customer on the occasion of ordering, booking, paying, hiring and / or consuming by the Customer tourist and / or sports services,
  8. "Apartment"; "Residential Apartment" - an apartment and / or a dwelling being the property of the Supplier and / or managed by the Supplier, included in the Supplier's offer, designated for the supply of Tourist Services to the Customers and Company Guests - rented for hotel nights;
  9. "Golf Course" - located in the town of Pętkowice, commune Wejherowo (84-200), Wejherowo poviat, Pomorskie Voivodeship, golf course area, including all necessary infrastructure, under the permanent management of the Company,
  10. "Packet Service" - binding for the period indicated by the Supplier, the offer of combined Travel Services or Sports Services with Additional Services,
  11. "Payment" - payment made by the Customer for ordered, reserved, rented Services using payment systems made available and / or accepted by the Supplier,
  12. "Complaint" - means a complaint submitted by the Customer via the Website and / or in a different form of contact between the Supplier and the Customer, including also in the usual written form regarding the quality of the Services,13) „Postępowanie reklamacyjne” – postępowanie prowadzone przez Spółkę mające na celu rozpatrzenie Reklamacji Klienta,
  13. "Order": "Booking" - made by the Customer using the Form on the Website, a statement expressing the will to use the Services offered by the Supplier by the Customer,
  14. "Form" - a tab on the Website that serves Clients to make Reservations and place Orders,
  15. "Confirmation" - information generated by the Website about the acceptance of the Order and / or Booking of the Customer, along with key information about the Products and / or Services selected by the Customer and the content of the applicable Regulations,
  16. "Client" - a registered or unregistered person on the Website, a natural person, a legal person or an organizational unit without legal personality, the law of which grants legal capacity; in the case of natural persons, the Services are provided only to natural persons with full legal capacity; in the case of persons who are not natural persons, the Order and / or the Booking of Services may be made by an employee / representative of the company,
  17. "Guest" - a natural person who is not a Customer who, under the Booking and / or Order made by the Customer, is entitled to use the Supplier's Services,
  18. "Registration" - a free service available for the Customer to facilitate the process of Booking and / or Ordering Services of the Provider available on the Website,
  19. "Customer Account" - a customer account registered on the Platform with the use of which there is a possibility of Ordering and / or Booking of Services,
  20. "Contact Form" - a form of contact of the Customer with the Supplier, available on the Website,
  21. "Contract" - a contract for the provision of Services by the Supplier to the Customer, the general provisions of which are contained in these Regulations.
  22. "Force majeure" - all sudden circumstances, i.e. not provided by the Supplier at the time of making a Booking or placing an Order by the Customer, consisting in the act or omission of natural persons, legal entities or other legal entities, public administration bodies, independent of the Supplier preventing the Supplier from providing services ordered by the Customer in whole or in part
  23. "Hotel day" - the hotel day lasts from one hour ... to one hour .... next day,
  24. "Report" - Customer's actions performed by a person authorized by the Supplier, related to the provision of the Apartment and / or the Apartment,
  25. "Working day" - weekdays from Monday to Friday,
  26. "Regulations" - these regulations.

II. GENERAL PROVISIONS

  1. These Regulations define the terms and conditions of booking, ordering, paying for and renting the Services, confirming their availability and reservation, including the complaint procedure related to the Provider's Services provided on the basis of and through the Website.
  2. Orders and Reservations are handled directly by the Website administered by the Supplier.
  3. The provisions of these Regulations may be freely changed by the Supplier, and the Customer is obliged to the terms of this version of the Regulations, which was made available to him along with the Confirmation, subject to point II.
  4. In the case of creating a Customer Account, any changes to these Regulations will be made available by the Supplier via the Customer Account. The Customer is entitled within 14 calendar days from the date of making the new Regulations available to resign from any unfulfilled Reservations and / or Orders. In the event that the period of 14 calendar days referred to in the preceding sentence expires after the Customer starts using the Services, the new content of the Regulations shall bind the Customer not earlier than after termination of the Customer's use of the Services.
  5. Once the Confirmation has been entered into the Client's teleinformation system, it is considered that a Contract has been concluded between the Supplier and the Customer.

III. RIGHTS AND OBLIGATIONS OF THE SUPPLIER

  1. The supplier is entitled to:
    1. changing the content of these Regulations, subject to the provisions of points I.3 and I.4 of the Regulations,
    2. cancellation of the Booking and / or Customer Order in the cases indicated in these Regulations,
    3. retain the amounts paid by the Customer for the Reservation or Ordering of Services not summarized by the Customer in the cases indicated in these Regulations,
    4. Client's accommodation in another Apartment and / or Dwernal Apartment in cases specified in the Regulations and subject to the provision of residence conditions similar to the Apartment and / or Apartment booked,
    5. retaining all fees for additional services ordered by the Customer during their stay in the Apartment and / or the Apartment Unit, which the Customer did not consume for reasons beyond the Supplier's control,
    6. charge the Customer with additional fees if the Customer uses the Additional Services, not covered by the previous Booking and / or Order and unpaid by the Customer, according to the public price list located on the Website,
    7. refuse to make a Booking and / or accept an Order placed by the Customer without giving reasons,
    8. cease to provide Services via the Website at any time.
  2. The supplier is obliged to:
    1. comply with the provisions of these Regulations,
    2. maintaining the Website with due respect for the rights of its users,
    3. not favoring Website users due to their registration on the Website,
    4. equal treatment of all Website users regardless of origin, nationality, religion or other beliefs about which the Supplier has learned knowledge from any source
    5. to exercise due diligence in providing the Services offered through the Website
    6. to make every effort to ensure that the Customer's use of the Services offered through the Website proceeds smoothly from other people and in a manner consistent with the Booking and / or Order placed,
    7. reimbursement of amounts paid by the Client for the Reservation or Ordering of Services not summarized by the Customer in the cases specified in these Regulations,
    8. ensure proper protection of the Customer's personal data and personal data provided to the Supplier by the Customer.

IV. RIGHTS AND OBLIGATIONS OF THE CLIENT

  1. The customer is entitled to:
    1. free use of the Website for the purpose of Booking and / or Ordering of Services provided by the Provider via the Website,
    2. free creation of a Customer Account on the Platform,
    3. permanent access and updating of customer data on the Customer Account at any time,
    4. cancellation of the Booking and / or Order under the conditions indicated in these Regulations,
    5. take advantage of the ordered Tourist Service and / or Sports Service, in accordance with the Booking and / or Order which have been paid in full, unless Force Majeure or other circumstances beyond the Supplier's and the Customer's control are hindered by using the Service ordered,
    6. to stay in the Apartment and / or the Apartment Apartment throughout the period of the Services ordered, taking into account the hotel stay in force,
  2. The customer is obliged to:
    1. comply with the provisions of these Regulations,
    2. to make payment for the Services covered by the Booking and / or Order via payment systems offered by the Supplier,
    3. compliance with the generally accepted rules for the use of the Apartment and / or the Apartment Apartment relating to the usual good neighborly relations, including, above all, non-disruption of stay to other Customers, Guests and / or residents,
    4. compliance with the generally accepted rules of using the Golf Course, including all regulations, the content of which is located within the Golf Course, tips and councils of employees of the Golf Course, as well as not disrupting the use of the Golf Course to other Customers,
    5. disclosing to the Supplier, upon request, information regarding the actual number of Guests for which the Booking and / or Order applies,
    6. not to exceed the number of guests (including the customer) in the rented apartment and / or residential premises,
    7. immediately inform the Supplier about any damage done to the Apartment and / or the Apartment Apartment during his stay,
    8. continuous supervision over guests who are under 18 years of age, regardless of whether they are related to the client,
    9. proper familiarization of the Guests with the provisions of these Regulations, in particular point IV.1. and IV.2., which find appropriate application in relation to guests,
    10. to provide the Supplier with necessary data on payment means selected by the Customer in order to make and / or secure the Payment of the Booking and / or the Customer Order,
    11. obtaining confirmation (e-mail) of the Supplier for the possibility of using the Tourist Services by the Client and / or the Guests together with the animal owned by the Client and / or the Guest,
    12. the release of the Apartment and / or the Apartment Apartment along with the end of the day of the hotel on the last day of the Client's stay.

V. RESERVATION AND / OR ORDER

  1. Booking and / or Ordering of Services available on the Website of the Supplier is possible only with the use of IT devices (eg computer, telephone, tablet) connected to the INTERNET network via commonly available internet browsers.
  2. Booking and / or Ordering Services may take place from the Customer Account after prior Registration on the Website or without the need for such Registration. The Supplier equally treats both forms of Booking and / or Orders made by Customers via the Website.
  3. Booking and / or Ordering Services is available by completing the Form on the Website, regardless of the Registration. The Provider does not provide another option, including via e-mail or telephone, Reservation and / or Ordering Services.
  4. Booking and / or Order is considered to be effectively made and binding the Supplier and the Company upon receipt of the Confirmation by the Customer. In order to receive the Confirmation by the Customer, it is necessary to fill in all Form fields that have been marked as required.

VI. PAYMENT

  1. The Payment Rules for the Reservation made by the Customer shall each time specify the content of the offer regarding the Service and / or Packet Services placed on the Platform and provided by the Provider.
  2. Information about the form, terms, dates and amount of due Payment will be sent to the Customer along with the Confirmation.
  3. In the event of a contradiction in the offer for the Service placed on the Platform with the Confirmation sent, the Customer is obliged to notify the Supplier immediately, but not later than within 2 business days, via the contact form, e-mail or telephone. In the event of expiration of the date indicated in the preceding sentence, it is considered that the Customer has accepted the conditions of the Booking and / or Order indicated in the Confirmation, unless these terms differ significantly from the offer selected by the Customer.
  4. The Customer is obliged to make the Payment by choosing one of the methods made available by the Supplier to the Website, or otherwise accepted by the Supplier.
  5. In exceptional cases, the Supplier agrees to withdraw from the forms of Payments made available on the Website and to pay for the Booking and / or Order by the Customer in a manner individually agreed with the Customer.
  6. The Customer is obliged to settle all Payments for Booking and / or Ordering Services with the Supplier in the form of a prepayment, unless the Supplier agrees to a different payment date.
  7. In the event that the Client or Guest uses the Additional Services, not covered by the previous Booking and / or Order made via the Website, the Customer is obliged to pay the current, not later than on the last day of stay, the payment of any costs related to consumed by the Customer and / or guests with additional services. In particularly justified cases, the Supplier allows deferred payment for consumed additional services, payment will take place no later than within 14 calendar days from the date of termination of stay by the client and / or guests based on an accounting document.
  8. The Customer is obliged to pay all Payments related to the ordered Services, regardless of whether they were actually consumed by the Customer, if the Supplier provided the Customer with the opportunity to use the ordered Services.

VII. REPORT

  1. The basis for the Client's and / or Guest's registration is to show the person authorized by the Supplier a document confirming the identity of the Customer and / or Guest, and the Customer's and Guest's entry to the Records kept by the Supplier.
  2. The Client and Guests are obliged to inform the Supplier each time that persons who have not been registered have stayed in the Apartment and / or the Apartment Apartment.
  3. The Supplier reserves the right not to accept the Customer and / or Guest who during the last stay grossly violated the provisions of these Regulations, in particular caused damage to the property in the Property located in the Apartment and / or the Apartment Unit.
  4. In the event of making payments in a manner other than the indicated point VI.6, the Provider reserves the right to collect a pre-authorization of the credit card at the time of check-in or to collect in full cash the amount due for the Booking and / or Order.

VIII. CANCEL YOUR RESERVATION AND / OR ORDER

  1. The Customer may at any time, under the conditions specified in VIII.2-VIII.5, cancel a previous Booking and / or Order.
  2. The cancellation of the Booking and / or Order should be made by the Customer's declaration submitted via the contact form, e-mail provided by the Customer in the Form and sent to the e-mail address or phone number of the Supplier (contact details indicated in point XIV). The Supplier reserves the right to confirm the Customer's identity by re-submitting the data contained in the Form by the Customer, in particular in the event of cancellation of the Booking and / or Order via a customer's e-mail address other than the one used in the Form or by phone.
  3. The Customer's statement about the cancellation of the Booking and / or Order shall be deemed effectively delivered to the Supplier on the next Business Day after its submission via the contact form or e-mail or on the day of the telephone notification to the Supplier.
  4. The cost of cancellation of a Booking and / or Order shall in each case depend on the value of the Reservation and / or Order made by the Customer and the time left to the date of the Customer's determined use of the Services and shall be as follows:
    1. The cancellation is free of charge 30 days prior to the date of arrival,( pre-payment will be returned) after this time we charge you 100% package rate as cancellation fee,
  5. The remaining amount after the Supplier has taken the cancellation of the Reservation and / or the Order amount will be returned to the Customer within 30 calendar days after the Company receives the Customer's statement regarding the cancellation of the Booking and / or Order. The amount due to the Customer will be refunded in the manner corresponding to the payment made.
  6. In the absence of Client and / or Guest Reports within the first Hotel Day, the Provider is entitled to cancel the Booking and / or Order, with the right to retain 100% of the gross value of the Canceled Booking and / or Order, unless the Client and / or The guest, not later than in the first Hotel Day, will notify the Supplier about the date of the planned arrival. In such a situation, the Supplier retains the right to full payment, while the stay of the Customer and / or the Guest is not extended.
  7. If the Supplier agrees to a different payment date than indicated in point VI.6, cancellation of the Booking and / or Order by the Customer entitles the Supplier to charge him with a contractual penalty in the amount of the relevant gross value of the canceled Booking and / or Order, in accordance with the appropriate application of point VIII.4.

IX. CHANGE OF RESERVATION AND / OR ORDER

  1. The provisions of VIII.1-VIII.3 apply to the action of changing the Booking and / or Order. With the proviso that such a change is allowed only once and only in the period up to 30 calendar days (inclusive) preceding the day the Customer or guests start using the Services.
  2. Change of the Booking and / or Order means resignation (without cancellation) from the previous Booking and / or simultaneous Booking and / or Ordering of the Tourist Service or Sports Service, with selected Additional Services at the discretion of the Customer, through the Platform enabling the change Reservation and / or Orders.
  3. The change of the Booking and / or the Order concerns only the change of the type of Apartment / Apartment or the date and period of stay in the case of booking Tourist Services. In the case of the Customer ordering the Sports Services, the change of the Booking and / or the Order may concern only the package or the date of using the Sports Services.
  4. The change of the Booking and / or the Order is made free of charge, i.e. at no cost to the Customer. The Customer hereby authorizes the Company to enter the payments already made as the change of the Reservation and / or Order for the new Reservation and / or Order.
  5. In the event of any overpayment on the part of the Customer, all amounts due will be returned to the Customer within 30 calendar days from the date of receipt by the Customer of the Confirmation of a new Booking and / or Order. The amount due to the Customer will be refunded in the manner corresponding to the payment made.
  6. In the event of any underpayment on the part of the Client, any missing amounts will be paid by the Customer in accordance with the information received in the Confirmation of a new Booking and / or Order.

X. RETURNS

  1. Apart from the cases specified in these Regulations, the refund of Payments in whole or in part for the Services ordered by the Customer is possible in the following cases:
    1. cancellation of the Booking and / or Order for reasons attributable to the Supplier,
    2. an error in the functioning of the Website that prevents the Customer or Guests from consuming the ordered Services,
    3. the occurrence of a force majeure preventing the Supplier from providing the Services correctly within the dates indicated in the Confirmation,
  2. All refunds Payments made by the Customer will be made within 30 calendar days from the date of termination of the reasons causing the need to return, in a manner corresponding to the payment made.

XI. RESPONSIBILITY

  1. The Company, with respect to the Customer and / or Guest, shall be liable only for intentional actions or omissions of persons entrusted with the performance of commitments adopted in connection with the Agreement concluded with the Customer or persons with the help of which the Contract is performed.
  2. The Customer and Guests using the Services ordered by the Customer shall be jointly and severally liable for any damage to the property or person created in the Apartment and / or Apartment or Golf Course, caused by negligence on the part of the Client or the Guest.
  3. The Customer and Guests are solely responsible for the proper supervision of persons who, together with the Client and / or Guests, use the Services and who are under 18 years of age, have no bearing on the degree of kinship between them and the Client or Guest.
  4. The Client is obliged to pay proper attention to any property entrusted to him / her to possess and / or use while using the Services provided by the Supplier.

XII. EXCLUSIONS OF LIABILITY

The Company is not liable for any complications, shortcomings, non-compliance of the Booking and / or Order made, in particular for the lack of receipt by the Customer of Confirmation, non-payment of Payments, in cases in which for the above-mentioned. inconvenience is the IT equipment of the Customer or the commonly used INTERNET browsers used by the Customer, as well as the lack of access to the ICT network caused by the failure of the transmission company, whose services are used by the Supplier or the Customer.

XIII. COMPLAINT PROCEDURE

  1. The Customer and Guests have the right to submit Complaints regarding the quality of the Services provided by the Provider.
  2. The complaint should be reported immediately after the Customer or Guest notices the non-compliance of the Services with the content of the Agreement or the offer selected and paid by the Customer, however not later than on the last day of providing the Service to the Client or Guest.
  3. The Supplier undertakes to express its opinion on the submitted complaint within 30 calendar days of its receipt. The Supplier's position may be expressed in any form having the form of an e-mail, fax or ordinary written message.

XIV. PERSONAL DATA

  1. By the Customer's Booking and / or Order, the Customer and / or Guest consent to the placement of their personal data, to the extent necessary to use the Services provided by the Provider via the Website, in the Customer's database.
  2. The Customer and / or Guest accepts, accepts and agrees that the administrator of his personal data is a company under the name SIERRA GOLF RESORT Spółka z ograniczoną odpowiedzialnością with headquarters in Pętkowice (KRS: 0000013133). The personal data of the Customer and / or Guest are processed by SIERRA GOLF RESORT Sp. z o.o. only for the purpose of implementing the provisions of the Agreement. The Client and / or the Guest has the right to inspect the data processed by SIERRA GOLF RESORT Sp. z o.o. his personal data, to correct them, and to raise objections as to their processing or withdrawal of their consent for their processing.
  3. SIERRA GOLF RESORT Sp. z o.o. undertakes to duly secure personal data processed in accordance with the requirements specified in the Act of 29 August 1997 on the protection of personal data (Dz.U.2016.922 with later amendments).
  4. SIERRA GOLF RESORT Sp. z o.o. in the area of personal data processed by the Client and / or Guest, he is obliged to comply with the provisions of Chapter 4 of the Act of 18 July 2002 on the provision of electronic services (Dz.U.2017.1219 with later amendments).

XV. CONTACT DETAILS

  1. If the Agreement between the Supplier and the Client and / or the Written Guest, under the pain of nullity, the agreement to change the contact details of the Supplier, does not show otherwise, the Supplier's details indicated below are indicated as the Supplier's data to contact the Client and / or the Guest.
  2. Address for delivery: SIERRA GOLF RESORT Sp. with o.o Pętkowice, 84-200 Wejherowo
  3. E-mail address: ..................................
  4. Phone number: ..................................

XVI. ADDITIONAL PROVISIONS

  1. Subject to point IV.1.11), the Supplier accepts the presence of pets. These animals may stay in the Apartment and / or the Apartment Apartment, provided that the Client or Guest has continuous supervision over the animal in such a way that it does not pose a threat to other Customers, Guests or staff of the Supplier. The Customer or Guest is obliged to remove all impurities left by the animal in the Apartment and / or Apartment and in the area managed by the Supplier.
  2. Smoking, including the use of electronic cigarettes is allowed only in places intended for this purpose.
  3. It is forbidden to store objects and hazardous materials (weapons, ammunition), flammable, explosive and poisonous in the Apartment and / or Apartment.
  4. It is forbidden to make any changes in the decor and furnishing of the Apartment and / or Apartment, except for a slight movement of the furniture, not compromising their functionality and security of use.

XVII. FINAL PROVISIONS

  1. These Regulations constitute an exhaustive source of rights and obligations of the Supplier and the Client and / or Guest in connection with the concluded Agreement.
  2. These Regulations bind the Customer and / or Guest at the latest at the time of making the Booking and / or Order.
  3. The content of these Regulations may be changed only by the Supplier under the terms and conditions set out in these Regulations.
  4. In the event of making these Regulations available in a language other than Polish, in the event of any inconsistencies or possible disputes, the binding version shall be the Regulations made in the Polish language.
  5. The law applicable to all disputes is Polish law.